FAQ

FAQ

Ordering / Payment

What methods of payment do you accept?
We accept MasterCard, Visa, Discovery Card , American Express and Paypal.

Can I change or cancel my order?
Once your order has been placed online you can no longer change or cancel it online.

Will my card be charged immediately?
Yes. Your card will be charged as soon as your order is placed online.

Can I pre-order new items?
No. Subscribe to our newsletter or follow us on FaceBook, Twitter, Instagram and Pinterest for updates on new collections and special offers.

Do you charge for delivery?

Yes. Please refer to the “Delivery” section of our Terms and Conditions.

How long does delivery take?
Please refer to the “Delivery” section of our Terms and Conditions.

Do you offer next day delivery?
Yes for UK mainland delivery only. Please refer to the “Delivery” section of our Terms and Conditions.

What delivery method do you use?
Please refer to the “Delivery” section of our Terms and Conditions.

Do I need to be in to receive my order?
Yes, we send all our orders out with signed for delivery, it is our way of ensuring that your order has got to you. Every order will need to be signed for so please choose a delivery address where there will be someone available to take delivery during working hours.

Do you ship to Internationally?
Yes. Please refer to the  “Delivery” section of our Terms and Conditions

How long does shipping internationally take?
Please refer to the “Delivery” section of our Terms and Conditions.

Can I buy items tax-free if I live outside the UK?
No.

Sales / Returns / Refunds / Exchanges

Our Products

Care Instructions

Shipping and Delivery